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AI-Powered B2B Telecom Marketplace: Provisioning Cut from 21 to 11 Days

A UK B2B marketplace for internet and telecom services. In six months, it halved the time to get a service live, grew revenue by 34% and onboarded 1,200+ business buyers.

AI appB2B marketplaceAI Automation

Client: UK B2B telecom marketplace

Industry: Telecommunications & B2B SaaS

Platform: Web

Timeline: 6 months

Team: 10 specialists

Coverage: 9 UK regions

Result: Provisioning time cut by 48%

Key Results

21 → 11 days - time to get a telecom service live (48% faster)

+34% - revenue growth year over year

+37% - more leads turned into contracts

+62% - more orders handled without hiring

1,200+ buyers and 180 vendors - onboarded in the first six months

The Challenge

The client ran a B2B telecom marketplace across nine UK regions, but most of the work was done by hand. Getting a service live took 21 days on average, deals moved slowly, and growth meant hiring more people.

Messy service listings. Every vendor published internet and Ethernet services in their own way.

Unreliable coverage checks. Checking where a service was available was manual and error-prone.

Orders lost between tools. Order status and deadlines were spread across different systems.

Contracts buried in email. Documents and conversations lived in long email threads.

Leads slipping away. Potential customers fell through the gaps between systems.

Growth that needed headcount. More orders meant more manual coordination and more hires.

What We Did

Built one catalogue for every service. Vendors publish internet, Ethernet and telecom services in a single, consistent format, and buyers can easily compare them.

Automated coverage checks. Buyers see instantly which services are available in their area across the supported UK regions.

Put every order in one place. Each order is tracked from request to go-live, with clear owners and deadlines. AI flags orders at risk of delay before they cause problems.

Helped sales focus on the right deals. AI scores and ranks leads, and everything syncs with the CRM, so no promising customer is forgotten.

Kept conversations and contracts together. Every order has its own chat and document folder, and AI summarises long contracts so key terms are easy to find.

Gave management a clear view. Dashboards show deal speed, deadline compliance and vendor performance in real time.

Built for growth. The platform is ready to expand into new regions and markets without being rebuilt.

The Result

In the first six months after launch, the marketplace grew faster without growing the team.

  • Services live in 11 days instead of 21
  • 34% revenue growth year over year
  • 37% better conversion from lead to contract
  • 62% more orders handled with the same team
  • 41% fewer lost leads28% lower cost to win a new customer
  • 1,200+ business buyers and 180 vendors onboarded

About the Project

This AI-powered B2B telecom marketplace connects business buyers with internet, Ethernet and telecommunications vendors across nine UK regions. Time2Launch delivered it in six months with a team of 10: backend, full-stack and frontend engineers, a DevOps engineer, a QA lead, a product designer, a technical architect and a project manager.

The platform combines a unified service catalogue, geographic coverage validation, order lifecycle and SLA tracking, AI lead scoring with CRM synchronisation, order-level messaging, AI document summarisation and operational analytics. It shows our approach to enterprise solutions and digital transformation: replacing manual coordination with one connected system.

Building a B2B marketplace or automating a complex sales and delivery process? See our web application development and AI consulting services.

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Tell us about your project!

Your request will be my top priority once it reaches my inbox. I will make sure that the best team that fits your task will contact you as quickly as possible.

Oleg Romanov

Oleg Romanov

Founder at Time2Launch

Email

hq@time2launch.uk

Call

+44 7496 000 511

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